Privacy Statement
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Customer Personal Information Protection Policy This Personal Information Protection Policy applies to Kosova Sealines and its affiliated or related entities and to any service providers collecting, using or disclosing personal information on behalf of Kosova Sealines. Kosova Sealines respects the privacy of its customers and is committed to protecting customer privacy through responsible personal information management practices. Personal information is defined as information about an identifiable individual, such as a name, personal email address or a personal telephone number. Business contact information, which includes name, position or title, business address, business email and business telephone and fax number, is not considered to be personal information. This Personal Information Protection Policy outlines the principles and practices Kosova Sealines follows in protecting customers’ personal information. Our privacy commitment includes ensuring the accuracy, confidentiality, and security of our customers’ personal information and allows our customers access to and correction of their personal information. Consent, Collection, Use & Disclosure Kosova Sealines collects personal information from its customers and other individuals with whom it carries on business in order to maintain an effective business relationship. We will only collect the personal information necessary to complete the stated purpose. For instance, Kosova Sealines may collect a customer’s name, address, and telephone number to contact the customer about travel arrangements, to send travel information, or to complete an optional Kosova Sealines Card registration process. Credit card numbers, however, would only be collected from a customer when required for payment purposes. Generally, personal information is collected directly from the customer, however, we may also receive your personal information from a third party, such as a travel agent acting on your behalf, or when you have provided consent to a third party, such as a credit card service provider. Kosova Sealines does not sell personal information to third parties. Unless you voluntarily provide your personal information for an obvious purpose, Kosova Sealines will tell you why your personal information is being collected. It will only be used for this or a consistent purpose by Kosova Sealines or an organization working on our behalf, unless you consent to another purpose or as required by law. Consent can be given orally, in writing, or electronically. It may be implicit, as in a credit card transaction, or explicit, as when given to a Kosova Sealines agent. Customers can withhold or withdraw their consent for Kosova Sealines to use their personal information in certain ways and we will tell you if this restricts our ability to provide a particular service or product. Consent cannot be withdrawn if withdrawal would frustrate a legal obligation. Kosova Sealines may periodically review and analyze customer use of Kosova Sealines services and products to better understand customer needs and preferences to develop, enhance, and market products and services. Security Kosova Sealines has physical and technological security safeguards and procedures in place to protect your personal information from unauthorized access. Security measures include locked filing cabinets, restricted access, use of user ID’s and passwords, and firewalls. Contact Please contact us if you have questions about the personal information in our custody, how it is being used or to whom it may have been disclosed; if you have any concerns about the accuracy or completeness of your personal information. About Privacy on the Web When you browse through www.kosovasealines.com, you do so anonymously. Kosova Sealines does not collect personally identifiable information unless you provide it to us. Our Web server automatically collects a limited amount of non-personal information essential for the operation and security of www.kosovasealines.com. This includes Internet Protocol (IP) address, domain name, type of computer, operating system, browser type, pages viewed and content downloaded. This information is not linked to you as an individual user. Rather, it is recorded as general statistical information, which may be used by Kosova Sealines to monitor use of the Web Site, improve the Web Site, and generally enable us to provide you with the best possible Web experience. If you have a reservation query, please contact us. |