Frequently Asked Questions

Tickets can be purchased and reservations made through all travel agencies, the Company's offices and port agents.

Q: How can I find out about departure times?
A: Detailed information scheduled departures is available through the Schedule page this Website.

Q: How much does it cost to ride the ferry?
A: For detailed information on fares, check the Fares page on this Website.  

Q: What to do if I loss my TICKET

A: The loss of tickets must be immediately referred to the issuing agency indicating all details, name of passengers, date of purchase, etc. Replacement of ticket cannot be issued without payment of corresponding fare. Refund can be done only after six months from the issuing date and only after provided lost ticket has not be used.

CANCELLATIONS AND REFUNDS:

Passengers holding ticket with close date of departure wishing to cancel their trip, are liable to the following cancellation fees:
Up to 15 days before departure: 20% penalty
From the 16th day up to one day before departure: 50% penalty
On the same day of departure: 100% penalty
Passengers who fail to embark without prior notice are not entitled to any refund. Ticket refunds are made only by the office of the Country of issue.

Q: What can you carry on your ferries?
A: Pretty much anything! If it can be driven on the highway, chances are it can be carried on the ferry, from bikes and cars to RVs and trucks. Of course, foot passengers are welcome, too!

Q: Do any restrictions apply to Motor coach and Commercial Vehicle traffic?
A: Check Cargo Services pages on this website for more information.  Note that companies shipping multiple commercial vehicles are advised to call ahead to coordinate travel arrangements.

Q: Do you handle motorcycles differently from other vehicles?
A: Motorcycles are usually loaded onto the ferry before other vehicles. Here are some more tips for motorcycle riders:

• Always ride your motorcycle onto the vessel slowly.
• Motorcycles should be parked at a 45-degree angle to the ship's centre line.
• Motorcycles should be left in low gear.
• Your motorcycle should be parked on the side stand so that it won't fall over to the left. The opposite side should then be blocked with wooden car blocks (available on the car deck) so it won't fall over to the right.
• Return to your motorcycle prior to docking to prevent it from falling over when the ferry docks against the shorepilings.

Q: What should I do if I'm riding my bicycle onboard?
A: Cyclists having a reservation shall proceed to the terminal as directed by cycling signage. Alternatively cyclists’ ticket may be purchased at the office of our port Agent.

Q: What about Dangerous Cargo?
A: Kosova Sealines complies with the Transportation of Dangerous Goods Act.

There are more than 3,600 dangerous goods listed in the Act, and the regulations which govern them are often quite complex. To clarify them, we have prepared some brief notes concerning the most commonly encountered products. 

Remember that all dangerous goods must be declared at the ticket booth or to a vessel officer. Failure to declare dangerous goods is an offence under Albanian or Italian law.

Q: May I travel with my pet(s)?
A: Yes. Pets must remain on vehicle decks for the duration of a voyage. The only exceptions are guide dogs for people who are visually impaired and certified assistance dogs for those with other disabilities.

Q: Can I make reservations for travel on Kosova Sealines?
A: Reservations are available for travel on Kosova Sealines routes

Commercial Vehicle Reservations please check the Cargo Service Pages

Group Reservations
Reservations may be made for groups of 10 or more passengers, travelling together on foot or by bus.  Discount rate is available for groups of 15 or more - must book at least seven days in advance of travel to qualify.

Customer Sales and Agents are ready to help you book your

Q: When should I be at the terminal?
A: if you're driving onto the ferry, plan to be at the terminal at least 2-3 hours before the scheduled sailing time, and even earlier in our peak summer months or during normally busy periods.

Walk-on passengers must buy their tickets at least ten minutes before the scheduled sailing time.

Groups travelling as foot passengers should be at the ticket booth at least 20 minutes prior to the scheduled sailing time. Groups travelling by bus should arrive at least 2 hours prior to the scheduled sailing time.

Commercial Vehicle Operators please note: Check-in for commercial vehicles and hostles is two hours before the scheduled sailing time.  

Q: When are your ferry terminals usually busiest?
A: Our terminals and ship are always busiest on holiday weekends. Peak traffic volumes occur on Friday afternoon and evening, Saturday morning and Monday afternoon. On regular weekends, Friday and Sunday afternoons are busy.

If you are travelling over the summer months, consider taking one of our weekday sailings for a less crowded travel experience.

Q: Can you help me find your terminals?
A: There is plenty of highway signage to guide you to our ferry terminals.

Nevertheless, we have prepared the following reference pages:

• Terminal street addresses and phone numbers >>

Q: Can I park my car at the terminal?
A: Many of our ferry terminals have pay parking facilities. For more information, please contact the Terminal directly.

 Q: Are there any coach lines, bus or shuttle services available?
A: The following coach/bus/shuttle companies can help you complete your trip with Kosova Sealines:  

Q: Does Kosova Sealines accept Credit Cards?
A: Yes. In addition to cash and travellers cheques, we accept VISA, MasterCard and American Express for on-the-spot payment of fares at all Kosova Sealines ticket booths.

Our onboard gift shops and food services are credit-card friendly as well.

Q: Do you have Automated Teller Machines?
A: ATMs are available for your convenience at terminals. They are not available onboard our vessels at this time.

Q: Can Debit Cards be used for purchases or fare payments?
A: Debit Cards cannot be used for purchases or fare payments at this time.

Q: Are Group Rates available?
A: Discount rates are available for groups of 15 or more travelling together, as walk-on passengers or in one vehicle. To qualify you must book at least 7 days in advance. Not applicable during PEAK season.

Kosova Sealines will accept reservations for 10 to 15 people, but the group discount only applies as noted above.

Q: Do you have special rates for seniors?
A: Seniors travel with a special fare on Kosova Sealines routes Monday through Thursday except for holidays. This applies to passenger fares only. To take advantage of this program, please present your ID Card when you arrive at the terminal.

Q: Are there special rates for Children?
A: Children, ages 4 and under, with acceptable I.D., can travel FREE but are not entitle to a bed or a seat.

Q: Are there special rates for people with disabilities?
A: Discount fares are available for clients who have a permanent disability.  

Q: What is Kosova Sealines' Lost and Found policy?
A:  Staff at our terminals makes every effort to safeguard found property to allow a reasonable time period for owners to contact Kosova Sealines. Wallets, Purses and their contents are retained in a secure location for 30-days. Any monies not recovered within 30-days are donated to charitable organizations. Major credit cards not recovered by the owner will be returned to the Card issuer (example: VISA, American Express, etc). Any unclaimed personal information will be destroyed. Other found articles of value (examples: clothing, books, sunglasses, umbrellas, cameras, cell phones, portable electronics, etc) which are not claimed within 15 days are donated to charitable organizations. Items with No or Minimum Value are disposed of accordingly.

Articles defined as "prohibited" under the Criminal Code of Albania are not returned. They are reported to the Manager of Security and handed over to the police.

Articles of minimal value are donated to charity (examples: clothing, books, eyeglasses).

Q: Where should customers go if they have lost money or items?
A:  If you're looking for an item within 15 days of travelling with us (30 days for wallets and purses), queries should be directed to the terminal where it was lost, or the home terminal of the vessel on which it was lost. 

Q: Can I advertise on www.kosovasealines.com?
A: At this time, third party advertising is not available on our website. The banner ads that run throughout the site are all related to Kosova Sealines' packages, products or services. The General Beverages identity appears on our home page by special arrangement with this major Corporate sponsor.

Q: How can I have my business added to the Useful Links page of www.kosovasealines.com?
A: Kosova Sealines is happy to link with Web sites operated by accommodations and attractions in the communities we serve. Before establishing outgoing links, we review candidate sites to make sure they contain appropriate information. We also ask that a prominent, reciprocal link back to www.kosovasealines.com be created. If you have a site that you would like to have considered for our Useful Links page, please submit your request.

Q: Where should I send marketing-related queries (advertising or joint marketing proposals, travel packaging ideas, sponsorship ideas, etc)?
A: Please send marketing related queries to:

Kosova Sealines
Rruga Dervish Irma 4

Tirana, Albania
Attention: Marketing and Sales

Phone:  

Q: Are food services available on board?
A: MEALS Are not included in the passage fare. There's a wide variety of food and beverage services available on Kosova Sealines ship, ranging from full meal facilities to snack bars. Both cafeteria and self service restaurant are available 24 hours.

Q: What is your policy regarding passenger conduct?
A: Kosova Sealines seeks to establish a transportation experience that is safe for all of our customers and employees.

Our Company reserves the right to refuse passage to any person who appears to be under the influence of alcohol or drugs, or whose conduct is unsafe, unlawful or considered to be objectionable.

Any person, who attempts to gain passage fraudulently, refuses to pay the prescribed fare or fails to produce proof of payment of fare upon request may be refused passage.

Any vehicle deemed to be in an unsafe condition or carrying prohibited materials will be refused passage. 

GARAGE: Access to vehicles, normally, is not permitted during the voyage but, only in circumstances of urgent needs contact the Purser office.  

More information on Rules and Requirements >> 

Q: Can a child under the age of 12 take the ferry without an adult?
A: In the interests of safety, children under 12 years of age cannot travel alone on Kosova Sealines unless they are going to and from school or school-sponsored events. Such students must be prepared to show a valid student ID. (Note that, while underage children may travel unescorted given the above circumstances, Kosova Sealines cannot provide direct student supervision.)

Q: Is hand luggage service available?
A: Hand luggage service is available for walk-on passengers.
In order to assist our baggage handlers, we ask that you weigh and tag each piece of checked baggage according to the colour indicated on our weigh scales. Customers may be required to self-load any baggage over 45 kg/87 lbs. (Note that there is no access to checked baggage onboard ship.) Luggage containing dangerous goods is not permitted.

Q: Do you have telephones on your ferry?
A: We have coin or credit card operated telephones available for passengers. Internet access for email check is available in our business corner.

Q: What is your smoking policy?
A: Smoking is permitted in the interior areas of Kosova Sealines' vessel.

Q: When loading or unloading the ferry's vehicle decks, how do you decide who gets to drive aboard and/or disembark first?
A: Although we strive to ensure that our customers are loaded in sequence according to the time of their arrival at the terminal, staff are primarily concerned with dispersing vehicles in an appropriate fashion on the deck. Vehicle loading always requires careful attention to balancing the load and using all available space in an efficient, orderly and safe manner. Loading takes place under the supervision of experienced crew members who are directed by the Chief Officer or Mate of the vessel.

The Chief Officer is required to work with whatever mix of vehicles is waiting to board or disembark from the ship, in the sequence he or she judges will best accomplish these goals. As you can imagine, the mix of vehicles varies greatly from sailing to sailing, and procedures that work well in one situation might not apply in another. The variables are simply too great.

For these same reasons, vehicles that are first to board the ferry might not necessarily be the first to disembark.

Q: Is there anyone I can phone for more information?
A: Yes! Kosova Sealines' Customer Sales and Service Representatives are available every day of the year from 8:00 a.m. to 6:00 p.m. Alternatively our Agents can help you.